Create seamless customer interaction with Salesforce Experience Cloud
Whether you're a customer, partner, or employee, Salesforce Experience Cloud solutions enable you to build the right portal for every target group and strengthen your community.
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What is Salesforce Communities and Portals?
Salesforce communities and portals are platforms that help companies integrate and connect their customers, partners, and employees in a digital environment.
Our goal is to help companies transform their digital experiences and take interaction with customers, partners, and employees to a new level. With our expertise and tailored solutions, we help you exploit the full potential of the Salesforce Experience Cloud.
Our specialized services for using Salesforce Experience Cloud include:
- Community Management:
Create and manage online communities for customers, partners, and employees to encourage sharing and collaboration. - Personalization:
Implementation of tools and strategies to personalize digital experiences based on the individual needs and preferences of your target groups. - Self-service portals:
Development of self-service portals that offer your customers and partners quick and easy access to information and services. - Mobile solutions:
Optimize your Experience Cloud for mobile devices to ensure a seamless user experience across all platforms - Data analysis and reporting:
Use advanced analytics tools to monitor and optimize the performance of your digital experiences.
Rely on our expertise to transform your digital experiences and sustainably improve interactions with your customers, partners, and employees.
Freonit consulting and strategy development
We start with a thorough analysis of your current digital strategies and business goals. Based on these findings, we develop an individual experience strategy that is precisely tailored to your needs. Our goal is to ensure seamless integration of the Salesforce Experience Cloud into your existing IT landscape while improving interaction with your target groups.
High-quality implementation
Our experienced Salesforce consultants will guide you through the entire implementation process. From setting up and customizing the Salesforce Experience Cloud to integrating with other systems and data migration, we make sure everything runs smoothly. Our custom configuration solutions ensure that your experience platform is perfectly tailored to your business needs. With our project management approach, we also take care of project management so that the implementation is smooth and transparent for you.
Comprehensive service from freonit: training, support & optimization
A successful Salesforce Experience Cloud rollout also requires your employees to be able to use the platform effectively. We offer comprehensive training and workshops that are individually tailored to the knowledge and needs of your team. In addition, our support team is always available to help you quickly and competently with any questions or technical problems.
Even after successful implementation, we won't leave you alone. We continuously monitor the performance of your Salesforce Experience Cloud and identify optimization potential. Through regular updates and enhancements, we ensure that your platform is always up to date with the latest technology and adapts to the changing requirements of your company.
Would you like to know more about our services?
Customer success case studies
Reemtsma Cigarettenfabriken GmbH
“Freonit is our partner for specific developments in the business intelligence environment. We particularly appreciate her interdisciplinary expertise in the PowerBI and SAP BI environment. ”
Spaeter AG
“Freonit closely supported the Salesforce project with technical project management and interface implementation and was therefore significantly involved in the successful implementation. As a result, we have selected Freonit as a reliable support and development partner for all issues relating to Salesforce Sales Cloud, Salesforce CRMA and Lobster EDI. Her expertise and high level of commitment have contributed to progress in our sales processes. ”
Veonet GmbH
“As Group Controller at Veonet GmbH, I appreciate the high reliability and efficiency of Freonit GmbH, which the BW/4 HANA system offers in our controlling department. Maintaining and developing the system is crucial for our ability to react quickly and precisely to dynamic market conditions. ”
Cargo partner HQSC, s.r.o.
“Freonit played a central role in the successful implementation of the CargoWise One (CW1) project, particularly in the area of implementing interfaces. Freonit primarily assumed responsibility for the connection between CW1 and SAP. Freonit's distinctive expertise in Lobster_data, combined with a high level of commitment, contributed significantly to the success of the interface implementation. ”
VINCORION Advanced Systems GmbH
“At VINCORION, we value the highest safety standards. In order to meet these requirements, we rely on partners who also meet this requirement fulfill, such as Freonit GmbH. Our collaboration, in which Freonit helped us to assess security issues, develop a security strategy and build the appropriate team in accordance with the latest ISO 27001, was characterized by communication on equal terms, sound advice and an almost collegial relationship. ”
How the process works with freonit
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